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Refund and Returns Policy

Effective date: 6 September 2026
Website: https://ghadabadran.com
Brand: Dr Badran

This Refunds Policy explains when course fees can be refunded for online MRCOG preparation courses associated with Dr Badran.

It replaces any generic “returns” wording that referred to physical products. Our offerings are digital courses and related online services, not shipped goods.

This page is website copy for review. It is not legal advice.

Related: Terms of Service · Privacy Policy

1. How purchases work

Enrollment is usually completed by messaging the team (WhatsApp, phone, email, or the contact form). Payment is confirmed manually, then we issue course access.

Because of that:

  • A “purchase” means a fee we have received and matched to your enrollment
  • A “confirmed seat” means we have messaged you that you are enrolled
  • “Access” means we have sent login details or opened materials for your sitting

2. Cooling-off / refund window

You may request a full refund within 7 days of payment if all of the following are true:

  1. You request the refund in writing (email or WhatsApp) within 7 days of the payment date we recorded
  2. We have not yet granted course access, or you have not logged in / opened recordings, quizzes, or library materials
  3. The sitting has not already started in a way that consumed a one-to-one or live circuit slot we reserved for you

If access was granted only so you could verify login, but you did not open course content, tell us when you request the refund — we will assess in good faith.

3. After access is used

Once you have logged in and opened course materials (recordings, downloads, quizzes, library, or circuit resources), fees are non-refundable, including for:

  • Change of mind
  • Change of exam date on your side
  • Finding another course
  • Not completing the materials
  • Not passing the exam

Digital content cannot be “returned” once consumed. Please read the course description and ask questions before paying if you are unsure.

4. Exceptions (we will refund or make it right)

We will provide a full or partial refund, or a transfer to another sitting, when:

  • We cancel your sitting or cannot deliver the course as reasonably described
  • Access fails on our side (for example account never activated after confirmed payment) and we cannot fix it within a reasonable time
  • A duplicate payment was made in error
  • Required by applicable law

For one-to-one OSCE or interview slots, if we cancel the appointment, we will reschedule or refund that component.

5. Transfers instead of refunds

Where a refund is not available, we may offer (at our discretion):

  • Transfer to a later sitting of the same part
  • Credit toward another published course

Transfers depend on availability and may not apply to discounted or late crash seats once teaching has started. Ask us as early as you can.

6. How to request a refund

Contact us with:

  • Full name and WhatsApp / email used at enrollment
  • Course name and sitting
  • Payment date, amount, and reference
  • Reason for the request

Contact

  • Email: info@ghadabadran.com
  • Mobile: +44 7383 267136
  • Hotline: +20 102 186 0945
  • https://ghadabadran.com/contact/

We typically reply within 1–2 business days. Approved refunds are returned to the original payment method where possible. Bank processing times vary (often several business days after we release the refund).

7. Non-refundable items

Unless Section 4 applies, the following are not refundable after purchase/access rules above:

  • Course fees after materials are opened
  • Completed one-to-one sessions
  • Services already delivered
  • Third-party charges (bank fees, currency conversion) on your side

8. Chargebacks

If you open a payment dispute or chargeback without contacting us first, we may suspend course access while we investigate and provide the payment provider with enrollment and access records.

Please message us first — most issues can be resolved faster that way.

9. Changes to this policy

We may update this policy from time to time. The effective date will change when we do. The policy in place when you paid applies to that enrollment, unless a change is required by law.

10. Contact

Refund questions:

  • Email: info@ghadabadran.com
  • Mobile: +44 7383 267136
  • Hotline: +20 102 186 0945
  • https://ghadabadran.com/contact/